Terms of Service

Last updated: May 6, 2026

These terms govern your use of msp.buteranet.com and any inquiry submitted through it. Engaging ButeraNet Solutions for paid services involves a separate written agreement (the Statement of Work or Master Services Agreement), which controls over these website terms.

1. Use of This Website

This website provides general information about ButeraNet Solutions and a way to initiate contact. You may use it freely for that purpose. You may not:

• Use automated systems to scrape or copy site contents at scale
• Attempt to disrupt site availability or test for vulnerabilities without prior written authorization
• Misrepresent your identity when submitting an inquiry

2. Inquiries Are Not Engagement

Submitting a contact form or sending email to ButeraNet does not by itself create a service relationship. A service engagement begins only when both parties have signed a written Statement of Work or Master Services Agreement.

3. No Warranty of Information

Information on this site (pricing, service descriptions, case studies) is illustrative. Actual scope, pricing, and deliverables for any specific engagement are defined in the signed SOW. We make every reasonable effort to keep site information accurate but make no warranty of completeness or current accuracy.

4. Service Engagement Terms

For paid engagements, the following baseline applies (subject to the specific SOW):

• Hardware ownership transfers to the client at install
• Documentation produced during the engagement is the client's property
• Configuration backups are retained by ButeraNet and copied to the client at handoff
• Managed-service retainers are month-to-month with 30-day termination by either party
• Out-of-scope work requires written approval before execution
• Invoices are net-15 unless otherwise specified

5. Limitation of Liability

For any claim arising out of services we provide, ButeraNet's total liability is limited to the fees paid to ButeraNet by the client during the twelve months preceding the claim. We are not liable for consequential, indirect, or special damages, including lost profits, data loss beyond reasonable backup integrity, or third-party claims.

6. Force Majeure

Neither party is liable for delays or failures caused by events outside reasonable control — natural disasters, internet outages affecting Hawaii infrastructure, manufacturer hardware shortages, or government action.

7. Confidentiality

We treat all client business information, network details, and credentials as confidential and protect them with the same care we use for our own. Mutual non-disclosure is included in every engagement contract.

8. Intellectual Property

The ButeraNet Solutions name, logo, and branded materials are our property. The methodologies, templates, and tools we use to deliver engagements remain ours; deliverables produced specifically for a client (network diagrams, documentation, configurations) are the client's property at handoff.

9. Governing Law

These terms are governed by the laws of the State of Hawaii. Any dispute arising under these terms or under any service engagement shall be resolved in the state or federal courts located in Honolulu County, Hawaii.

10. Changes

We may update these terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance.

11. Contact

Questions about these terms? Email [email protected].